Frequently Asked Questions

How do I update Microsoft Windows and Office software?

Where can I find memory for my computer?

Why do many manufacturers not support software issues?

Am I required to sign a long-term contract to utilize your IT services?

How does ‘remote support’ work?

What is adware and spyware?

When should I purchase Antivirus software ?

What are the benefits of an Exchange Server?

In what geographic areas of Florida do your computer consultants provide services?

How do I update my Windows and Office software?

Go to http://update.microsoft.com/microsoftupdate/v6

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Where can I find memory for my computer?

Ideal Computer & Networking Services carries memory for most desktops and special orders memory for many laptops. Please contact the Lutz, FL, office and provide your model and serial number of your computer system for an official quote.

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Why do many manufacturers limit software support on new computers?

There are thousands of software vendors and applications. If you think of the many combinations of software that may reside on a system, you can just imagine the possible software conflicts. Computer manufacturers will usually refer to the vendor of the software for support because of the vendor’s in-depth knowledge of it.

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Am I required to sign a long-term contract to utilize your IT services?

No. Ideal Computer & Networking Services can provide IT consultancy and on-demand computer maintenance services for businesses on an hourly basis. While walk-ins are always welcome, Ideal Computer & Networking Services highly recommends for small to mid-sized businesses to consider a Monthly Maintenance option or ICNS Managed Services, which help businesses protect computer systems while also providing simplified billing and priority support.

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How does ‘remote support’ work?

Remote support means that Ideal Computer & Networking Services’ professionals are able to monitor your computers and provide IT solution services from a distance via internet-based technologies. Through a secure Internet connection, the ICNS team can connect to your computer network via the Web. Businesses are encouraged to set up an ICNS Managed Services Agreement, which positions the computer technicians to proactively run diagnostics, conduct system repairs, and perform software updates without the need to be on-site.

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What is adware and spyware?

Adware and spyware refers to any software that covertly gathers user information through the user's Internet connection without his or her knowledge, usually for advertising purposes. Spyware applications are typically bundled as a hidden component of downloadable freeware or shareware program; however, it should be noted that the majority of shareware and freeware applications do not come with spyware. Once installed, the spyware monitors user activity on the Internet and transmits that information in the background to someone else. Spyware can also gather information about e-mail addresses and even passwords and credit card numbers. If you believe that there is adware or spyware lurking in your computer, you should contact Ideal Computer & Networking Services for security analysis and computer maintenance services.

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When should I purchase Antivirus software?

You should purchase Antivirus software with any new computer. Antivirus software usually comes with a one-year subscription to virus definitions. You will have to renew your virus definitions subscription every year unless specified by the vendor.

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What are the benefits of an Exchange Server?

Exchange Servers ensure that your computer systems are streamlined and your staff can collaborate with ease. The ICNS team can work with your current operating systems or help set up a new server to synchronize your electronic mail, calendaring, contacts, files, and tasks. This means your entire staff will be able to share company data in real time and via mobile access. ICNS also offers monthly Exchange Hosting services for a low monthly fee, which is like renting an Exchange Server rather than buying and maintaining the system in-house.

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In what geographic areas of Florida do your computer consultants provide services?

Our certified technicians can work on any Windows make or model PC desktop or laptop in communities throughout the Tampa, FL area, including: Wesley Chapel, Wesley Chapel South, Land o' Lakes, Lutz, Odessa, New Tampa, Tampa Palms, Pebble Creek, Cheval, Keystone, Northdale, Lake Magdalane, Carrollwood, Citrus Park, Westchase, Egypt Lake, Town n' Country, Tampa International Airport, Westshore, Hyde Park, Soho, Drew Park, Downtown Tampa, Macdill, Palma Ceia, Bayshore, Davis Island, Channelside, Harbour Island, St. Petersburg, Clearwater and many more!

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